What is the best method of contacting Transform if I have a question?
Our preferred method of communication is via email, email@example.com. We have telephones at both of our studios, but keep in mind we are only open during class times. Our studios are closed mid-day and late night. During class check-in we give our full attention to our in-person clients, so if we are unable to answer please send us an email and we will get back to you shortly.
What should I bring to class?
For Lagree classes, we require all clients to wear grip socks for safety reasons. If you do not own a pair, you are able to purchase them at the studio.
For Climbing classes, please wear closed-toe athletic shoes.
For Yoga classes, we require all clients to use a mat. If you do not own a yoga mat, we have them available at the studio to rent.
Staying hydrated is so important to not only maintain a healthy lifestyle, but also to maximize your performance in our classes; be sure to drink plenty of water before, during, and after your workouts. Filtered water is available at the studio and we sell bottled water.
How often should I take class?
Depending on your fitness level and the intensity of your workout, you will need more orless time to recover in between classes. We believe in rest and recovery; yourbody needs it. Each week- even each day- your body will feel differently.Listen to and honor your body!
What if I'm running late?
It is VERY important to be on time. If you do not arrive prior to the start of class time for Climbing or Yoga, you will not be permitted entry into class. Both classes take place in a dark room, so to ensure your safety, and to respect the sanctity of our studio environments, no entry will be permitted past the start of class. Late entry for our Lagree classes will be assessed on a case-by-case basis.
If you do not arrive and check in with our front desk 2 minutes prior to the start of class, for all class disciplines, your spot may be given to someone on the waitlist.
If it is your first class at Transform, you are required to arrive a minimum of 10 minutes prior to the start of class. All new members must go through a walk-through of our equipment and method; your safety is our top priority!
If you are new, and unable to arrive 10 minutes before the start of class, we cannot allow you to participate.
What happens if I miss class, or need to cancel?
Need to cancel? No problem! We understand life happens and we can’t always make it.
To avoid a fee, you must cancel 12 hours prior to your scheduled class time. If you cancel WITHIN 12 hours of your scheduled class time, you will be assessed a late cancel fee of $15.00. If you booked through one of our class packages, you will NOT have to forfeit your class. By canceling out of class per our late cancel policy, you are allowing another client to sign up and join the class. If you need to late cancel, please consider doing so as early as possible so that someone else can sign up for class.
If you do not cancel your class, and do not show up for your scheduled class, you will forfeit your class and will be assessed a No-Show fee of $25.00.
All cancellations can be done online; our staff is unable to cancel your reservation on your behalf. Please log into your MindBody account from your computer or mobile device. Please note: There are absolutely no exceptions to this rule. Please make sure you read through our policies prior to signing up for class so you are aware of fees that can be incurred.
Please note, cancellation and no-show fees apply to all bookings, regardless of booking platform (MindBody, ClassPass, etc.).
Where should I park?
At both our RiNo and LoDo studios we suggest street parking. There is parking around our studios, metered and free. Parking can get tricky during busy hours and is not something we can exactly predict. Please allow enough time to find parking and arrive prior to the start of your scheduled class. Fees will not be waived, or credits returned due to issues with parking.
Do you have a lost and found?
Transform is not responsible for any lost or stolen items in the studio or studio rooms. We do not keep an official lost and found, but if you think you’ve recently left something behind, please email firstname.lastname@example.org directly.
Do you have towels?
We provide sweat towels for our Climbing and Yoga classes. If you are scheduled for a Lagree class and would like a towel, please bring one from home. We also have mat towels available for rent to be used during our yoga classes.
Do you provide yoga mats?
We have yoga mats available to rent during our yoga classes for $3. We also have yoga mat towels available to rent for $2.
I am new to Lagree. Should I take a private lesson first?
Transform does NOT require your first class to be a private lesson. Our classes will accommodate all fitness levels. Our certified trainers will explain the M3 machine to you prior to the beginning of class and coach you through the class giving you appropriate modifications that suit your fitness level. However, if you do suffer from any severe injuries or chronic back pain, we recommend a private session. Still unsure? Please email us.
How do I schedule a Private or Semi-Private session?
To purchase and schedule a private, or semi-private, session please contact us directly via email, email@example.com. Let us know what class type and when you would like to schedule. If you have an instructor in mind, feel free to include that as well! If you’re unsure, we can help pair you with a member of our staff.
Can I use my package/membership at both studios?
Absolutely yes! Our memberships and class credits can be used at both studios. The only limitation on booking is to stick with the class style that your credit or membership applies to (i.e., Lagree credits/memberships can only be used to book Lagree classes, etc.).
Why isn't my membership allowing me to book?
If you are on a recurring monthly membership and are having issues booking classes, please check the active window of your membership. If a membership charges and activates on the first of the month, and runs to the 31st of the month, it will not allow you to book classes for the following month until your next membership payment processes. We do not allow booking in advance of membership payment. If you’d like to book ahead, please email firstname.lastname@example.org. We can process your next membership payment early, keeping your membership activation dates intact, and allow you to book in advance of your current membership month!
How do I terminate a monthly reoccurring membership?
To cancel any auto-renewing membership (which has completely fulfilled its minimum monthly commitment) a 48-hour notice IN WRITING via email (email@example.com) is required. There are NO exceptions to this rule. Please see our Terms of Service page for more information regarding memberships.